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Celent’s Jamie Macgregor, who normally covers the life and annuity side, wrote an interesting piece on the Celent insurance blog last week, looking 10 years into the future and what the insurance industry is going to be like in 2022.

McGregor doesn’t get his crystal ball out to guess where insurance technology will take us, but discusses the human changes that will take place as a new generation of workers—Generation Y—comes of age in the industry.

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