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Undercover bossDid you folks happen to catch the premiere episode of “Undercover Boss” on CBS Sunday night, after the Super Bowl? It’s about CEOs taking on lower-level jobs in their companies, where they get their hands dirty and see how their operation really functions. I think it would be a great idea if insurance industry CEOs did that at least once a year–on- or off-camera!

Wouldn’t it be great if an insurance company CEO had to go out with adjusters to settle some difficult claims? Or if they had to man the phones for a few days in the Claims Department and deal with enraged claimants?

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