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head_in_sandThey say the first step in solving a problem is admitting you have one. If that’s true, then insurers took a giant leap by confronting their reputational troubles during a recent conference.

The Property Casualty Insurers Association of America held their annual Executive Roundtable in San Antonio in late January, and yours truly was on hand to join a panel discussion on “Reputation Management.”

I give PCI a lot of credit not only for having the guts to address the industry’s lousy image, but for allowing me to participate. PCI has never invited press to this event, where CEOs gather to share information and swap war stories about the economy and insurance market.

(Before Bob Hunter of the Consumer Federation of America complains about the propriety of insurance executives conspiring under one roof, PCI was scrupulous in reminding attendees about their legal responsibility to keep discussions general, and be cognizant of antitrust restrictions at all times.)

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