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Agents and brokers! Can’t live with them, can’t live without them! That sums up the reaction of at least one carrier to the news that producers think insurers can do a better job communicating and partnering with them, as well as delivering on their obligations in terms of policies and claims.

To be fair, a very healthy dialogue and exchange of ideas took place at a recent gathering hosted by Deloitte, our partner in last fall’s Producer Satisfaction Survey (see NU Nov. 9, 2009, at http://bit.ly/3FqjhO), where the results and their implications were discussed.

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