There's been a lot of criticism lately about the insurance industry and I wrote about some of the bad press in an earlier blog. Unfortunately, there's not enough said about the good the industry does.

So when my sister called the other day, so happy she couldn't get the story out fast enough, I took notice.

My sister is a single mom with two kids, who also works full time and has a long commute, so time is a premium for her. When a slow leak in her main bathroom caused the glue on the carpets to dissolve, creating strong fumes, it was no small matter.

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