Are wholesale brokers a necessary evil, or are they valued partners for retail insurance agents that need to deliver solutions from the excess and surplus lines insurance market to their customers?
Although members of the National Association of Surplus Lines Offices Ltd. didn't pose that exact question on a survey they sent to nearly 20,000 agents last month, that's essentially what they wanted to find out, according to Letha Heaton, a member of NAPSLO's board.
Ms. Heaton–who also co-chairs the Communications and Technology Committee of NAPSLO, which developed the 17-question survey–discussed the motivations behind it with NU recently.
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