Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Van.JPGClaims adjusters are stuck between a rock and a hard place. Bosses pressure them to close filesone way or anotheras quickly and cheaply as possible. Policyholdersalways impatient, rarely up-to-speed about the claims process, and sometimes very angrywant their money now, and the paperwork be damned. But with the proper training, this doesnt have to be a thankless job. Carl Van–master trainer and claims guru–has been teaching this for years, but I often wonder whether enough people in this cynical, battle-hardened industry are listening.

While adjusters are usually well-trained when it comes to contract language and standard operating procedures, where they are most likely to come up a little short is on the soft skillsdealing with people as human beings, rather than as nails sticking out, waiting to be hammered into place.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360
Live Chat

Copyright © 2022 ALM Media Properties, LLC. All Rights Reserved.