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Special Report

2021 Independent Insurance Agent Survey

Creative resilience comes through in the results of the 2021 Independent Insurance Agent Survey, produced in partnership with the National Association of Professional Insurance Agents and sponsored this year by The Hanover Insurance Group.

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  • Research

    2021 Insurance Agent Survey spotlights creative resilience

    Elana Ashanti Jefferson | February 01, 2021

    Part 1 of 4: Insurance agencies faced a myriad of challenges in 2020 but came through armed with adaptive solutions.

  • Research

    2021 Independent Agent Survey: Technology for the win

    Elana Ashanti Jefferson | February 02, 2021

    Part 2 of 4: Insurance digitization has increased across the industry, but the change has been incremental at insurance agencies.

  • Research

    2021 Insurance Agent Survey: Hiring problems persist

    Elana Ashanti Jefferson | February 03, 2021

    Part 3 of 4: Agencies are now more likely to compete for talented recruits than for clients and prospects.

  • Research

    2021 Insurance Agent Survey: Crisis fosters invention

    Elana Ashanti Jefferson | February 04, 2021

    Part 4 of 4: How are insurance agencies weathering the challenges of the past year?

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