With each major hurricane, we learn more about how to minimize and prevent loss.

Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural language processing and AI/machine learning.

Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural language processing and AI/machine learning.

The five-fold increase in people affected will result from rising seas, more intense hurricanes and more development along the coast.