Technology has always been important to the insurance industry.The pace of technology development and the resulting changein customer experience expectations continues unabated. Investmentin insurance technology startups (InsurTech) also continues itsrecord-breaking pace. It's important to watch these trends to seehow they will improve the way insurance agents and brokers respondto the changing expectations of prospects and clients.
Of particular interest is trying to determine what technologyagents and brokers must pay more attention to and what canwait.
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