Technology has always been important to the insurance industry. The pace of technology development and the resulting change in customer experience expectations continues unabated. Investment in insurance technology startups (InsurTech) also continues its record-breaking pace. It's important to watch these trends to see how they will improve the way insurance agents and brokers respond to the changing expectations of prospects and clients.
Of particular interest is trying to determine what technology agents and brokers must pay more attention to and what can wait.
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