In case you thought insurance industry bashing in pop culture was a relatively recent phenomenon after reading my Jan. 12 column about the negative image of evil carriers perpetuated in the new TNT

Agencies must take into account quality of the target and integration

Despite my years of experience as a consultant, I still become nervous every time the doorbell rings and the FedEx delivery person is outside with two legal-size boxes of documents for my review. My reaction is

"All you need is love!" sang the Beatles. "Love is all you need!" Alas, in this month of romance, all too often we are reminded that sometimes it just doesn't work out that way. Too