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The pairing of service and technology hasn't changed since that time nor, I suspect, will it ever change. What has changed is the level of technology and the intensity of customer demand and expectations.

Each year, Claims Magazine awards an academic scholarship to a student at the Katie School of Insurance and Financial Services at Illinois State University.

Whether a loss is large or small, specialty items may often be the culprit behind snags, delays, and points of contention.

By simply managing to the numbers, claim managers and supervisors risk losing a vital sensitivity to the complex interplay between people and processes that only comes through using more qualitative instruments.

Being as prepared as possible is the best way to improve one's chances of being on the safe side of a reduction in force or getting a needed job offer if a layoff becomes an unexpected reality.

Several years ago, a study was funded by a collision repair group and several industry suppliers. They sought to identify and quantify repairers' perspectives on one of the most hotly debated claim programs of our time: DRP.

Golden Bear Insurance Company has implemented WebWriter Enterprise from Insurance Systems, Inc., to handle complete insurance processing for all of the carrier's personal lines business.

With a number of recent regulatory changes impacting the area of automobile claims, insurers should take stock of the requirements to help ensure they continue to remain compliant.