The claim experience can either make or break a customer's relationship with an insurer. Insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction.

To combat workers' comp fraud, why not make it standard operating procedure to send claimants an Explanation of Benefits, as health insurers routinely do now?

Comments made during the National Association of Insurance Commissioners meeting produced two sharply differing views among state regulators over the future benefit of health care reform to consumers.

Unisource Program Administrators has been acquired by U.S. Risk.