The outlook for the insurance industry is not so rosy as reserve releases and other economic trends are putting pressure on company performance, according to two industry observers.

PropertyCasualty360.com recently spoke with five senior-level claims professionals and asked them for insights into how technology is affecting their businesses and the way adjusters do their jobs.

Make no mistake, billing is obviously an important function in what businesses do, but in terms of technology solutions, although it is listed as a core solution, as the old saying goes: Some things are more core than others.

The details of the fine print of a merger agreement—or a D&O liability insurance policy—can be daunting. But when Southwest Airlines closed its $1 billion-plus deal to buy AirTran two weeks ago, it did so knowing that language of a tail-coverage endorsement it bought for AirTran’s directors and officers would...