When you want insights into claims technology issues, you have to go straight to the industry professionals who can provide real answers: senior-level claims executives.

PropertyCasualty360.com recently spoke with five such professionals and asked them how technology is streamlining the claims process at their companies and in the industry as a whole, and the effect of technology on how adjusters do their jobs and their roles within each company.

Each claims executive also was asked about the value and use of mobile technologies in the adjustment process, how technology influences customer satisfaction with the claims process, satisfaction levels with claims systems, and the never-ending quest to refine the claims processes to increase quality.

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