Agencies are working hard to improve the agent-customer relationship. But what about the agent-carrier relationship? A Real Time survey shows that agents need more carriers to provide real-time capabilities.

Technology has intensified the service expectations in nearly all industries. What was introduced in insurance 25 years ago, now you cant do business without.

The federal government is months behind in testing data security for the main pillar of Obamacare: allowing Americans to buy health insurance on state exchanges due to open by Oct. 1.

Liberty Mutual Group subsidiaries have filed a suit challenging New Yorks decision to close a state workers compensation fund dealing with settled claims that are later reopened.