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Wondering what’s hot in the world of insurance bad faith? To find out, I attended the Defense Research Institute (DRI) conference titled Bad-Faith and Extra Contractual Liability in June at the Waterfront Westin in Boston, Mass. Along with about 300 participants, I heard from a panel of excellent speakers answer this opening question.

The event is valuable to claims professionals, although the attendance was heavily weighted toward defense attorneys and in-house counsel for p&c insurers. To avoid the perils of information overload, I have confined the list of takeaways for claims professionals to ten bits of wisdom, in no particular order of importance.

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