The old saying that "a stitch in time saves nine" is especially true for employers. Preventive practices can minimize or eliminate many employee lawsuits. An ounce of prevention can save millions of dollars in damages and legal fees. Following are relevant tips for the employers to help reduce the frequency...

To achieve maximum customer satisfaction, organizations must truly understand the concept of the customer journey and maintain consistent conversations across all communication channels and touch points.

While the term legacy is frequently thrown around as an attempt to motivate insurers to update aging platforms, decision-makers would be better served to make the case for change based on whether their systems are able to keep pace with their goals, rather than how old those systems may be,...