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It's a stark statistic: Nearly one-half of the professionals in the insurance industry today are 45 years or olderand one-quarter of the industry will retire by 2018. To address this trend, the industry can recruit and hire millennials, those born after 1980 and the largest-growing demographic in the U.S.

Human factors involves the application of what we know about people, their abilities, characteristics, and limitations to the design of equipment they use, environments in which they function, and jobs they perform. Human factors is a multi-disciplinary field grounded in the behavioral and engineering sciences, synonymous with ergonomics where engineering...

Throughout the country thousands of insurance adjusters every day are either out in the field inspecting damages or interacting with customers, negotiating equitable settlements for repairs and rebuilding, preparing insurance forms, issuing payments as well as serving as the first line of defense in fraud detection. While performing critical work...

When it comes to emerging risks, nowhere are they more apparent than in the insurance industry. From cyber liability to product recalls to Ebola, the list of risks insurers must anticipate for their clients is long and varied, and continues to grow.

Insurance adjusters are often faced with a large loss caused by water leakage from plumbing systems. Investigating the cause is an integral part of the claims adjustment process since it bears on insurance coverage as well as potential subrogation. The first step is finding the source and determining the nature...

The Certified Automotive Parts Association (CAPA) is a non-profit organization, which oversees an American National Standards Institute (ANSI) approved testing and inspection program that certifies the quality of parts used for auto body repairs. CAPA's goal is to promote price and quality competition in the crash parts industry and thereby...

Broadening exposures can drive total risk higher, through actual exposure to new perils, or by making existing risks more difficult to manage.

While at the 2015 NAPSLO Mid-Year Leadership Forum in Miami late last month, I had the chance to sit down with Executive Director Brady Kelleya member of NU's Editorial Advisory Boardand Michael Byrne, a partner specializing in insurance transactional and regulatory work at Drinker Biddle & Reath LLP in New...