For the first time in 8 years of the J.D. Power study, customer satisfaction amongst commercial insureds declined in 2020.

The judge ruled it is still unclear whether the 'reasonable expectations' doctrine can be applied to a commercial insured, including the gym.

Coverage of homes valued at more than $1M saw the biggest rate gains on the personal side, while a few commercial insurance lines jumped double digits.

Many of the top concerns held by policyholders in 2020 will carry over into this new year.