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(Photo: Black Salmon/Shutterstock) The widespread and colossal impact of COVID-19 on businesses and the lack of support policyholders felt from their insurers contributed to the decline in customer satisfaction in 2020 – a first in 8 years of the study. (Photo: Black Salmon/Shutterstock)

Businesses across every sector in every corner of the nation faced unprecedented challenges in 2020. Amplifying their struggles, many commercial policyholders were surprised to discover losses incurred as a result of the global pandemic were not covered under their existing policies.

In a new study from  J.D. Power, the consequences of these events are proving to have impacted customer satisfaction significantly in 2020, despite any attempts by insurers to help their clients during these unprecedented times.

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Danielle Ling

Danielle Ling is an experienced video journalist and business reporter. As associate editor, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. A University of Maryland and Philip Merrill College of Journalism alum, Danielle previously served as a video journalist for Verizon FiOS 1 News NJ, Push Pause. Connect with Danielle on LinkedIn or email her at [email protected].

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