It turns out that it takes more than just customer satisfaction to keep customers loyal to their insurers. An Accenture Global survey found that while 86% of insureds who filed a claim were satisfied with how it was handled, 41% of those customers are still likely to switch insurers in...

At 76.6 million, millennials are the country's largest generation and also the fastest-growing consumers and employees. They bring $1.68 trillion in purchasing power to the table, according to the U.S. Census Bureau. Smart agencies will develop a plan to attract, serve and retain these individuals, as they will have a...

I have learned not to take things personally. You will receive a lot of rejection and constructive criticism from potential clients. This will help mold you into a well-rounded, knowledgeable agent. Even when you are rejected, many of those people will come back to you for your services.