In a quiet catastrophe season, the insurance industry should stress to policyholders the importance of preparing their homes for natural disasters and becoming both physically and financially ready for whatever Mother Nature has in store. Additionally, insurers can use these mild years to build up capital reserves so they can...

In the 2014 comedy, Sex Tape, the two main characters played by Jason Segel and Cameron Diaz lament about having inadvertently uploaded a personal video to the cloud. Segel's character gives the line, Nobody understands the cloud, it's a mystery!

Although Congressmen write law, they are not above it. Former Arizona Congressman Richard Renzi learned this lesson when he was convicted on charges of conspiracy, honest-services fraud, extortion, money laundering, making false statements to insurance regulators, and racketeering. In U.S. v. Renzi, the Ninth Circuit Court of Appeal was asked...

Creating exceptional customer enthusiasm is the single strongest way to build and sustain top-tier growth over the long run. Our agency uses the Net Promoter Score (NPS) to measure that enthusiasm, understand how it is created or threatened, and identify what we call promoters, who are the most loyal and...