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J.D. Power Survey Reveals Top 3 Things Risk Managers Want from Their Brokers

Risk managers for large commercial businesses are significantly more satisfied when 11 key performance indicators (KPIs) are met by brokers and insurers, according to the inaugural 2014 Large Commercial Insurers Report from J.D. Power and RIMS, released Dec. 10.

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Risk managers for large commercial businesses are “significantly more satisfied” when 11 key performance indicators (KPIs) are met by brokers and insurers, according to the inaugural 2014 Large Commercial Insurers Report from J.D. Power and RIMS, released Dec. 10.

The 11 KPIs—best practices that have the most influence on customer satisfaction—focus on three core areas: limiting customer-reported billing errors and renewal issues; understanding the customer’s business; and effective communication.

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