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The Dallas Mavericks pulled off what many thought to be unthinkable in beating the Miami Heat for the NBA championship. Their focus and success can be a lesson for claims departments.

During a recent claims audit of a large P&C carrier, I had a number of head-scratching situations as I pondered steps that could have been taken to achieve a more accurate outcome.

During a recent claims audit of a large P&C carrier, I had a number of head-scratching situations as I pondered steps that could have been taken to achieve a more accurate outcome.

In many ways, organizational hiring is a lot like the NFL draft. Interviews serve as combines, and managers act as coaches and scouts. Here is how to avoid drafting a bust when hiring for your organization.

With missed subrogation opportunities in an estimated 15 percent of claims, it's important not to jump to conclusions.

Author and PropertyCasualty360.com Blogger Christopher Tidball takes his 20 years of experience at multiple top 10 P&C carriers and translates it into an easy-to-read, how-to guide for improving customer service, employee morale, productivity, and internal processes.

Developing staff is arguably one of the greatest challenges to effectively managing a claims organization. So what steps can managers take to effectively improve their organization?

With spoliation of evidence claims on the rise, insurers need to be increasingly aware of steps that must be taken to preserve damaged property. To better understand this, it is important to first recognize and understand chain of custody.