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Developing staff is arguably one of the greatest challenges to effectively managing a claims organization. It’s a delicate balance to please customers, shareholders, board members, and executives while executing basic blocking and tackling maneuvers in an increasingly litigious environment often wrought with fraud.

So what steps can managers take to effectively improve their organization? As discussed in my new book, Re-Adjusted: 20 Essential Rules to Take Your Claims Organization from Ordinary to Extraordinary, focusing in on hiring can fundamentally transform an organization.

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