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Insurers looking to take their claims departments to the next level have a new set of guidelines they can follow as a checklist while they make the push towards excellence.

In the book, Re-Adjusted: 20 Essential Rules to Take Your Claims Organization from Ordinary to Extraordinary!, Author and PropertyCasualty360.com Blogger Christopher Tidball takes his 20 years of experience at multiple top 10 p&c carriers and translates it into an easy-to-read, how-to guide for improving customer service, employee morale, productivity, and internal processes.

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