As rules and regulations expand within the insurance industry, document archiving and compliance face new and unique challenges that require systems with increased flexibility, strong security, and accurate accountability.

If there is one thing that is continually stressed in any discussion about catastrophe management for insurance agencies, it is having a plan in place and knowing what it is.

Most successful business intelligence (BI) projects are defined as delivering a solution that delivers trusted, meaningful and timely data.

By simply managing to the numbers, claim managers and supervisors risk losing a vital sensitivity to the complex interplay between people and processes that only comes through using more qualitative instruments.