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While some independent agencies grapple with the question of how to create a successful technology support program, one New Jersey-based outfit found the answer in the enthusiasm of its chief

There is no doubt that the agency business has its ups and downs. But for the champion in National Underwriter's inaugural "P&C Agency Technology Achievement Award" program--conducted in partnership

Once filled with people doing important work, offices have changed as mobile computing power has enabled workers to upload and download valuable data from remote locations. Branch offices have lost so

Adjusters are involved in losses of all varieties on a daily basis.

Many companies pride themselves on the level of service they provide to their customers. During the course of our work with some of those companies, we often conduct surveys of current and past custom

"Some people are just in denial, saying rates are only off 5 percent, which is frankly disingenuous," he noted. "Others are saying it's the end of the world. It's not that either. The market is not

Data is a foundation element for insurance carriers, but an inability to extract useful information from it made its value somewhat overrated. Today, though, thanks to a combination of data tools and

Welcome back: Part I of this article appeared in last month's issue. To recap, the first five technology trends were going "green" (some clients are highly motivated by "green" ways of doing business); telepresence (webinars, live chat, webcams,