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BP's Claim Manager Darryl Willis Faces Intense Pressure from All AnglesSince April 20, 2010, the Gulf Oil Spill has been in the headlines everywhere, and for good reason. It is an unprecedented catastrophic event caused by man. It has taken a toll on the environment, the previously ravaged Gulf Coast, and the livelihood of its people. Even those in the business of insurance and claims may not understand the enormity of the undertaking involved in serving as claim manager for this disaster. Thus emerges the claim manager, the man in charge of managing the claims for BP, Darryl Willis.

I had the privilege of interviewing Darryl Willis, who openly discussed his role as claim manager. He conveys a sense of genuine concern about the situation and takes a hands-on approach to his position, which carries a great amount of responsibility and accountability. It will be interesting to see how the claim process continues to develop as time goes on and decisions are made that will impact how we handle future catastrophes.

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