News

What will be the most important stories of the coming year for the property and casualty insurance industry? NU Editor Sam Friedman peers into his crystal ball at www.NUSamSoapBox.com.

Auto insurance customers are typically more satisfied with their claims experience than are homeowner policyholders--although personal lines carriers in general rank higher on service than do players in other industries.

Insurers didn't get any notable late-December bargains from disciplined reinsurance underwriters, but soft pricing continued for Jan. 1 renewals--and remains in place for the foreseeable future, reinsurance executives said.

Insurers are using relationship analytics to identify and confront factors affecting customer satisfaction while forging solutions, which may include changes in personnel, processes, and vendors.

Shaping health care and financial services regulatory reform legislation to the interests of their members will keep property and casualty insurance lobbyists busy throughout 2010.

The revelations surrounding Tiger Woods' infidelities have helped one broker promote a new coverage aimed at organizations that built their branding campaigns around a celebrity whose reputation becomes tainted.

While battles over health care reform got most of the headlines here this month, Congress tackled a host of other issues of keen interest to property and casualty insurers and producers.

The property and casualty insurance industry's consolidated net income through the first three quarters of 2009 improved dramatically, although association leaders warn there remain plenty of reasons for concern.