Every profession generates its own perpetual annoyances that cause frustration day in and day out. Claims is no exception, as there are pet peeves caused by fellow claim professionals, claim management, attorneys, or even from dealing directly with insureds and claimants.

I recently floated this topic on the discussion boards of several insurance or claim groups to which I belong on LinkedIn.com (http://www.linkedin.com/in/danielcummins). I requested feedback about what irked people the most in claims. What follows is a cross-section of the responses I received in this unscientific study, along with suggested solutions to lessen the frequency that these annoyances occur. Let's see if any strike a nerve with you.

Surprises

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