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A thorough review should include certain management characteristics. This chart provides a starting point.

Insurance claims programs can be improved in many ways, the first step being conducting audits for virtually any line of business. Here, we begin with auditing workers' comp claims.

West Bend Mutual Insurance CIO Tracey Berg spent her college years and her early career in IT shops learning the technology, but it was when she switched to the management side that she found the key component that would make her a successful leader.

West Bend Mutual Insurance CIO Tracey Berg spent her college years and her early career in IT shops learning the technology, but it was when she switched to the management side that she found the key component that would make her a successful leader.

Recent studies have shown that insurers lose approximately 10 percent of their total revenue to premium leakage and underwriting fraud.

Recent studies have shown that insurers lose approximately 10 percent of their total revenue to premium leakage and underwriting fraud.