Market Insights

Business people love to use the word "unique" to make them stand out in the crowd.

While NASA may have popularized "Faster, Better, Cheaper," the philosophy behind this mantra has driven the reengineering efforts of many industries since at least the beginning of the Industrial Age.

Chances are good that the average Calif. policyholder opting to purchase uninsured motorist cov-erage is unaware of the broad scope of coverage that must be afforded under the uninsured motorist statute.

Insurance companies talk about their expertise, their customer service, and their financial strength, but it is only when a customer suffers a loss and files a claim that the insurer has a real opportunity to deliver on its promise to the customer.

Currently, everyone is losing out due to a lack of accurate content data. This includes carriers, brokers and agents, adjusters, and insureds.

Eagan Insurance Agency received champion awards in the categories of agency technology and recruitment, retention and perpetuation.

Auto glass claims have long been viewed as nuisance claims by many carriers, but that nuisance has become the plague of the insurance industry.

How can claim departments avoid communication gaffes? Maybe the best answer is to be proactive in making sure that a variety of systems are in place to keep an eye on all aspects of the department that feed into interaction with customers.