Market Insights

MOST independent agents probably would prefer to learn about a new niche in a methodical manner and at a measured pace. Or they could take the approach we did, when we essentially received a crash course on financial institution insurance. That took

Rumors of the death of mainframes have been greatly exaggerated. Nowhere is the power of computing more evident than with these machines. For reliability and ...

Web services has yet to mature fully in the world of information technology, but insurers are finding that getting their machines to talk to each ...

MAKING a profit on small-commercial accounts can seem hard. In our 20 years of consulting in the insurance industry, we've seen many agents and brokers treat small-commercial accounts like the "forgotten stepchild." They are sent to the corner and

Combining elements of workflow, enterprise application integration, document management, and business rules, business process management (BPM) claims to solve old problems in a new way. ...

IT'S 9:25 a.m. Friday. You pick up the phone and dial a company underwriter, thinking, "Maybe I'll get lucky" as you type in the four-digit extension. "You have reached the voice mail of..." No dice. You leave a detailed message, explaining that you