Market Insights

"A lot of claims projects we see deal with how [insurers] are going to improve existing claims processes" rather than reengineer the entire claims process itself, says Kimberly Harris, research

"A lot of claims projects we see deal with how [insurers] are going to improve existing claims processes" rather than reengineer the entire claims process itself, says Kimberly Harris, research

In the last few years, insurers have kept themselves busy sending out a steady flow of press releases announcing their new and innovative strategies for keeping policyholders and agents in touch

In the last few years, insurers have kept themselves busy sending out a steady flow of press releases announcing their new and innovative strategies for keeping policyholders and agents in touch

Property and casualty insurers constantly are searching for any and all ways to gain better control over claims and their associated costs. When claim processes consume an average 80 to 85 percent of

A universal truth in claim processing is that the longer it takes to settle a claim, the larger the ultimate dollar payout for that claim. Reducing claim-processing time is a self-evident requirement