Market Insights

This article started out as a story of hope for uninsureds, and hope for everyone looking to control health-care costs. A state advisory board in December came up with two ideas that, on the surface,

"They can't win in the legislature anymore, they can't win in the Cabinet anymore, so they're going to try the court system." So said Governor Charlie Crist last year when the industry felt forced to

In 2007, Florida received a new governor, a new CFO, multiple special sessions and -- wonder of wonders -- no hurricanes. For a review of how these events impacted the insurance industry and an

Whole Foods CEO John Mackey recently learned of the power of blogs, for good or for ill, when he blogged while concealing his true identity.

In an era of heightened competition, increasing customer expectations, and the need to deliver greater shareholder or policyholder value, insurers are faced with significant pressure.

(The following article is based on Ms. Bauer's presentation at the 2007 ASCnet TENCon Meeting, which was held in October in Orlando, Fla.) Every agency needs sound procedures. Written and assembled in an electronic agency manual, thorough