Market Insights

It would be easy to begin with a couple of scare stories about companies losing thousands of customer records to hackers, phishers stealing millions of dollars, and fraudsters making lives miserable f

Headlines across the country are making it clear that consumers are watching their wallets closely, cutting back on discretionary spending and looking for ways to reduce ongoing expenses. The ripple effect is being felt already by agents and brokers

As all claim executives know, much of the real work comes long after insurance policies are sold and the brokers' celebratory signing lunches have faded from memory.

As profitability pressures on property/casualty insurance carriers continue to increase, innovative insurers are turning their focus inward with back-to-basics initiatives to improve efficiency in their core operations.

It's been said that people love to hate insurance companies. Claim handlers have become so familiar with customer complaints that many feel they are unavoidable. That's not necessarily true, though.

In every personal injury case, it is necessary to establish proof of the cause and effect relationship between an accident and the plaintiff's claimed injuries.