Market Insights

Even though the chairman of Citizens Property Insurance Corp. called it "fiscally irresponsible," the state's largest property insurer is moving ahead with a controversial new rate structure for 2010.

Like many parts of the insurance industry, reserving is an evolving science.

In today's disruptive insurance marketplace, rapid innovations in analytic technologies continue to revolutionize the concept of underwriting intelligence and efficiency.

One of the new technology buzzwords in the industry is performance support, an ad-vanced knowledge-management approach that addresses major training and knowledge-management concerns of claim departments globally.

Today's workforce spans four generations, each with its own characteristics, work styles, and motivators. So if you are treating a 50-year-old claim manager the same as his 23-year-old employees, your work environment could be a loss waiting to happen.

With the downward shift in our economy, economists are telling business owners that the best thing they can do to increase business is to improve the level of customer service provided. That includes temp housing.