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Investigation

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  • Investigation  

    How can insurers protect against deepfake fraud?

    Neil Alliston |

    From faked injuries to created auto accident damage, bad actors are finding new ways to file false claims.

  • Investigation  

    Welcome to the 2022 Hall of Shame - Part 2

    Joseph Matos |

    Fraudsters steal an estimated $308.6 billion each year from insurers through their damaging crime sprees.

  • Investigation  

    10 Fraudsters enter the 2022 Hall of Shame - Part 1

    Joseph Matos |

    From a dentist who killed his wife on safari to a doctor who performed unnecessary back surgeries to a homeowner who set his own homes on fire, these fraudsters are shameless.

  • Investigation  

    Meet the latest members of the 2021 Insurance Fraud Hall of Shame

    Arinze Ifekauche |

    These fraudsters performed unneeded surgeries, sold black market drugs and stole millions from unsuspecting pregnant women.

  • Investigation  

    2021 Insurance Fraud Hall of Shame: Their depravity knows no bounds

    Arinze Ifekauche |

    The latest entrants into this dubious group performed unnecessary surgeries, committed murder and sold illegal drugs to unwitting patients.

  • Investigation  

    Electrical service panel risks in property claims

    Jay Dykstra |

    Four common perils that can affect electrical service panels.

  • Investigation  

    Investigation: Insurers overcharged Calif. drivers $5.5B in 2020

    Heather A. Turner |

    Consumer Watchdog found that California auto insurers inadequately reduced rates accordingly with decreased claims amidst COVID-19.

  • Investigation  

    Consumer Reports finds quoting bias at major auto insurers

    Heather A. Turner |

    CR's investigation found some auto coverage rates spiked by more than $100 annually based on consumers' socioeconomic factors.

  • Investigation  

    Officials bust massive car insurance fraud ring in N.Y.

    Heather A. Turner |

    At least nine individuals are accused of defrauding insurance companies after a two-year investigation called 'Operation Sledgehammer.'

  • Investigation  

    Super insurance fraudsters join the Hall of Shame

    James Quiggle |

    The Coalition Against Insurance Fraud introduces scammers, liars, murderers, and arsonists into the elite group of ‘shamers.’

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Resources

  • To Be or Not To Be -- AI Ready

    To Be or Not To Be -- AI Ready

    From IntellectAI

    As AI technologies continue to mature and use cases expand, insurers should not shy away from the technology. The question you should ask is: do you want to face a competitor like this? Or do you want to be enjoying all the associated benefits of above-trend growth? Download this article and learn how to be among the first insurers to seize this substantial competitive advantage--before the opportunity for first-mover advantage disappears!

    Download Resource ›

  • Closing the Gaps: Expanding Your Technology Ecosystem

    Closing the Gaps: Expanding Your Technology Ecosystem

    From OneShield

    The right strategic approach to technology ecosystems brings competitive advantages to forward-looking insurers -- including small and mid-sized carriers, regional players, and start-up MGAs. Starting with a solid core system strategy, learn how to creatively leverage third-party applications to enhance customer and agent experiences, enable automation, predictive risk modeling, and more.

    Download Resource ›

  • How AI and Human Centric Design are changing the way we underwrite

    How AI and Human Centric Design are changing the way we underwrite

    From IntellectAI

    Generic AI, machine learning and cognitive AI have been groundbreaking technological discoveries in recent years. Most of the time these technologies are assumed to be the same; however, they have unique functionalities. Download this eBook to learn how each impacts commercial insurance underwriting.

    Download Resource ›

  • Extending the Life of On-Premise Legacy Technology With Digital Customer Service

    Extending the Life of On-Premise Legacy Technology With Digital Customer Service

    From Glia

    Most insurance companies still have on-premise policy, billing or claims systems that they’ve not moved to the cloud, and it can be extremely costly and time consuming to migrate these solutions. This white paper explores a strategy that allows insurers to keep current legacy systems in place while putting a digital experience on top of systems to modernize solutions and align to today’s customer expectations.

    Download Resource ›

  • Leading P&C Insurer Delivers Seamless Digital Experience Across 7 Business Units

    Leading P&C Insurer Delivers Seamless Digital Experience Across 7 Business Units

    From Glia

    This interactive report explores how you can provide a unified and streamlined customer experience in order to accelerate sales and more across business units.

    Download Resource ›

  • The Renewal Solution: Addressing Poor Loss Ratios With Property Intelligence

    The Renewal Solution: Addressing Poor Loss Ratios With Property Intelligence

    From Arturo

    Billions of dollars of losses are compounding for insurance carriers everywhere. If you’re only assessing property risk at the beginning of the policy, you’re missing major portions of the lifecycle and opportunities to reduce underinsurance, capture premium leakage, and balance your risk profile. Download this white paper to learn about the renewal solution.

    Download Resource ›

  • How P&C Insurers Provide Digital Engagement for Premium Agent Experiences

    How P&C Insurers Provide Digital Engagement for Premium Agent Experiences

    From Glia

    This white paper reveals how carriers can streamline complex processes, provide faster, more immediate agent support and help them to write more business.

    Download Resource ›

  • Insurance Outlook 2023

    Insurance Outlook 2023

    From Arturo

    As we head into the new year, insurers all have a part to play in defining the outlook and future. Insurability, underinsurance, climate change and customer experience are all daunting challenges. Download this white paper to learn about the current state of insurance and what to look out for in 2023.

    Download Resource ›

  • How Insurance Carriers Can Increase Premium Growth

    How Insurance Carriers Can Increase Premium Growth

    From Glia

    The customer experience has become a primary driver for both attracting new customers and retaining existing policyholders. As the customer experience becomes entirely digital, this is where insurance providers need to differentiate themselves from the pack. Discover how carriers can sell more online, improve servicing speed and satisfaction, and empower agents to place more business.

    Download Resource ›

Browse More Resources →

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