Commentary

The emergence of class action suits offers the property and casualty industry a chance to reflect and course-correct.

The industry is shifting from modernizing systems to orchestrating entire ecosystems that align human judgment, AI and real-time data into a unified operation model.

These developments will reshape how insurers manage risk, make decisions, and compete in an increasingly AI-driven market.

Basic operational controls that protect insurers from regulatory exposure have not kept pace.

Most insurance executives identify AI as a top strategic priority, yet only about one in five have solutions running in production.

The quickest way to sink any AI pilot is to try and force the technology on staffers who aren’t excited about its potential.