Commentary

From Facebook to Skype, agents are adding new tech to their management toolboxes. Read about the latest agency tech tools.

From Facebook to Skype, agents are adding new tech to their management toolboxes. Read about the latest agency tech tools.

Establishing liability is one of the crucial foundations to achieving the right claims outcome. However, it is often cast aside in a never-ending quest to achieve other metrics.

Establishing liability is one of the crucial foundations to achieving the right claims outcome. However, it is often cast aside in a never-ending quest to achieve other metrics.

Do insurance agents and brokers have to tell their clients what their financial incentives are? In New York, as of Jan. 1, 2011, the answer is yes. Lest you think this is a New York issue only, it's not.

Consumers want flexibility in how they purchase insurance and obtain service. Failure on the part of an insurer to deal with this fact will start the opening of a very large competitive gap.