Commentary

Fortunately for the insurance world, executives are hungry for this information and are convinced that getting a 360 degree view of their customer—both agents and policyholders—is worthwhile. They actively take this information and turn it into strategies for attracting new business, rejecting old business, and sorting through claims.

Condominiums are a difficult subject in insurance because of the intersection of the unit owner’s policy and the association’s policy. Where exactly do the two policies meet?

How close are you to your co-workers? Ryan Hanley details how to counsel clients, and offers advice for young agents.

CPAs, doctors, lawyers and architects do it. Maybe it's time for independent insurance agents to hold themselves to higher, more codified professional standards and accountability.

Nearly 150 people died 100 years ago during a fire at a garment factory in New York City. From their deaths was born workers’ compensation insurance and safety reforms still used by property insurers today.

Developing staff is arguably one of the greatest challenges to effectively managing a claims organization. So what steps can managers take to effectively improve their organization?