Commentary

More than claims resolution, FNOL and other touchpoints shape policyholder satisfaction and retention.

At what point does a relationship between an underwriter/agent or client/agent become a partnership?

In the world of technology, time is like dog years. What happened a year ago seems more like seven years ago when we look at how quickly the world is changing.

In the world of technology, time is like dog years. What happened a year ago seems more like seven years ago when we look at how quickly the world is changing.

Common CGL coverage questions when builders and their insurers face a construction defect lawsuit.

Insurance companies and their intermediaries are often failing to connect with those who may need retirement planning advice and solutions, particularly via the workplace and among the less affluent, a Deloitte survey says.