Commentary

Hurricane Sandy presented insurers with an incredible opportunity to demonstrate their value--not just to claimants, but to all customers.

At some levels, carriers may balk at using certain tools. However, without the right ones, investigations, negotiations and settlements are destined to be flawed.

At some levels, carriers may balk at using certain tools. However, without the right ones, investigations, negotiations and settlements are destined to be flawed.

Employees who act out often need some one-on-one attention

Starting in January 2014, American Agent & Broker will officially join with National Underwriter Property & Casualty, creating a unified title with the largest audience, the best editorial, and the deepest footprint of any insurance B2B publication in the world.

For any producer who wants to be taken seriously in today's 24/7, always-on Twitter landscape, it's crucial to find the right social-media balanceinform but don't bore, find new customers but don't bug, appear relevant but don't seem too eager.