Commentary

Failure to adapt can leave a major insurer looking as obsolete as Kodak does today. Two specific disruptive forces hit close to home.

A view from a Main Street agency owner on where her focus will be in 2014.

Hunkered down in the basement, we waited as sirens wailed and lights flickered. Heavy rains and ferocious straight line winds were pulsing through our Cincinnati suburb.

Doing legwork upfront will help insurers optimize medical bill review and reduce claims leakage.

Doing legwork upfront will help insurers optimize medical bill review and reduce claims leakage.

Misunderstood metrics and appraisers trying to game the system can obscure physical damage estimating performance.