Commentary

Keeping customers after a claim requires a multi-prong approach.

With the medical professional liability market in freefall, brokers are focused on cost savings. Here's why that isn't necessarily a great idea.

Technology is disrupting the auto industry like never before and changing the way people drive.

Determining the value of firearms and their accessories creates challenges for adjusters.

Establishing a presence on social media can be like building a sand castle: when the tide shifts, you may have to start from scratch.

Rather than getting caught up in the hype over new sources of Big Data, many insurers should instead consider going back to basics and reinvent their entire information management approach to get the most value out of the treasure trove of material theyve already been collecting for years.