Commentary

In this case, the iron law of the competitive market applies: eat or be eaten.

By simply replacing legacy computer software systems with a new solution and doing nothing more, carriers are missing significant opportunities to create competitive advantages.

Despite how serious the data breach issue is portrayed, most people suffer no quantifiable losses on account of one.

It's still too early to tell whether federal health insurance reforms are having any significant impact on workers' compensation costs. But it's fair to say that so far, some of the worst-case scenarios raised as the Affordable Care Act went into effect have not yet come to pass.

Don't be a fool. Make this April the month you seize the checklist. E&O claims analysis has shown conclusively that the regular application of coverage checklists is a key driver of better coverage recommendations, higher sales, increased revenues and lower E&O exposure for the agency.

Innovation means different things to different people, and taking the time to figure that out oftentimes stands in the way of the right way to approach it.

Today's comprehensive strategies must address technology, workplace safety and a host of new risks.

Online sales tools are giving agents a big advantage when it comes to their workflow. How? Digital tools help remove the trudging aspect of sales. More importantly, though, these tools are giving agents the opportunity to catch a breath.