Commentary

The construction industry is picking up, but so are its challenges. What can we learn from the way the challenges are being addressed?

The formation of the FIO can only be described as a temporary lapse in judgement in the aftermath of the Great Recession.

The sad truth about the landmark Equifax breach is that it wasn't caused by an advanced threat.

Insurance companies should step up to help the victims of the Equifax cyber breach to strengthen both their customer engagement and loyalty.

Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural language processing and AI/machine learning.

Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural language processing and AI/machine learning.