Commentary

The benefits of implementing digital capabilities to better manage catastrophe risk go beyond lower loss ratios.

How the AI revolution is reshaping insurance through startups, partnerships and productivity gains.

Consistent service slip-ups—like asking clients to repeat information or answer the same questions can quickly erode trust.

Most insurance platforms were designed to operate from data centers.

Many agents venture into the independent world without understanding how to manage their receivables and payables in a commission-based environment.

Large storms often expose small problems that have been lurking for months.