Commentary

Consistent service slip-ups—like asking clients to repeat information or answer the same questions can quickly erode trust.

Most insurance platforms were designed to operate from data centers.

Many agents venture into the independent world without understanding how to manage their receivables and payables in a commission-based environment.

Large storms often expose small problems that have been lurking for months.

A 2024 study of knowledge workers found that a third of respondents had disabilities or health conditions.

Supporting mental health in the workplace isn’t a “nice to have,” but a necessity in today’s environment.